Our Service
We specialise in helping people with mortgage complaints where they have been sold the wrong mortgage or the mortgage has not been explained correctly leading to a subsequent financial loss.
Unlike many companies that operate call centres, where your claim could well be dealt with by any number of people; our service is personal. We do not have claims handling software, as these claims are complex and need human intervention throughout. Once accepted by us, your personal Claims Manager will manage your claim from initial enquiry, through to a final Ombudsman decision; where necessary.
What we will do for you:
- Be transparent in all our dealings with you
- Allocate a personal Claims Manager who will be responsible for your case
- Your Claims Manager will then start to gather relevant information from the parties involved. This will include obtaining files from you, your broker or the lender
- Once all of the relevant data has been received your Claims Manager will start to thoroughly investigate the basis of the claim and will provide a short report for you
- If the Broker or Financial Adviser refuses to settle your claim, then your Claims Manager will help you take your case to The Financial Ombudsman Service and manage the whole process
What we will not do for you:
- Manage any claim involving a lenders service i.e. they are slow at passing on interest rate changes or any claim where all that you require is an apology
- Accept a mortgage complaint where the mortgage was obtained direct from a lender
Please contact us to discuss your mortgage complaint.
